Mavenlink
Pros: Mavenlink is a PSA with a nice UI and a lot of features that will let you track profitability down to the project level.
Cons: Mavenlink is a separate tool from Salesforce, so the sync is a bit clunky. There's also not very much customizability.
Muse Operations specializes in implementing and integrating applications for running Operations teams.
Mavenlink
$49/user/month
Also: Set SLAs for this app
Sync your data to Salesforce and track your team as they move work forward. Set goals for timelines, response/cycle times, work in progress, and more. Any process, any object in Salesforce.
Flowdometer: set timeline SLAs for Mavenlink data in Salesforce See the Flowdometer Demo
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Mavenlink
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Mavenlink
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From Our Blog:
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A practical FAQ for Salesforce ISV developers building 2GP managed packages that need to call the subscriber org’s own REST API. Learn what authentication patterns actually survive deploy, packaging, install, and runtime validation—and why common approaches like Named Credentials often fail in this scenario.
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Where is your team’s bottleneck?
Finding bottlenecks in Salesforce is easy with Flowdometer, a free tool for time tracking and setting SLAs in Salesforce.
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When in doubt, focus on process breakdowns
If you're not sure where to start with a dysfunctional team, start with repetitive work. Figure out how things are supposed to work, and where they aren't happening this way.