Slack

Pros:

  • Reduces email.
  • Boosts employee interactions, particularly across teams.
  • People love using it.
  • Speeds up knowledge transfer.
  • Awesomely configurable.

Cons:

  • Users tend to let it distract them heavily.
  • Not always the right tool for the job.
  • Encourages a culture of interruptions, multi-tasking, and low-fi communication.
  • With discipline, these cons can be mitigated. We’ve blogged about it.

Muse Operations specializes in implementing and integrating applications for running Operations teams.

Chat with us about how you might use this app with your team.

Pricing

$6.67/user/mo

Free Tools for This App:

Substitutes and Compliments

Related Apps

Intercom

$499/month

Drift

(Tiered) ~$1,500 (Discount secured for MuseOps customers)

Zendesk

Starts at $19/month

Salesforce

Click for list price, but always negotiate that

Lessons Learned in Software

From Our Blog:

Same-Org Salesforce REST API Authentication In 2GP Managed Packages: FAQ For ISV Developers Using External Client App, Named Credential, External Credential, And Subscriber Setup

A practical FAQ for Salesforce ISV developers building 2GP managed packages that need to call the subscriber org’s own REST API. Learn what authentication patterns actually survive deploy, packaging, install, and runtime validation—and why common approaches like Named Credentials often fail in this scenario.
Read More

Where is your team’s bottleneck?

Finding bottlenecks in Salesforce is easy with Flowdometer, a free tool for time tracking and setting SLAs in Salesforce.
Read More

When in doubt, focus on process breakdowns

If you're not sure where to start with a dysfunctional team, start with repetitive work. Figure out how things are supposed to work, and where they aren't happening this way.
Read More