Intercom
Compared with Drift, who are all in on Sales use cases; Intercom is a bit more focused on the support vertical. Intercom is considered the gold standard in chat widgets, and it can be customized and even integrated via API so you can give your customers whatever chat experience makes the most sense for you. You can filter and segment people in real time, and even engage people who might need help.
Muse Operations specializes in implementing and integrating applications for running Operations teams.
Chat with us about how you might use this app with your team
Intercom
$499/month
Also: Set SLAs for this app
Sync your data to Salesforce and track your team as they move work forward. Set goals for timelines, response/cycle times, work in progress, and more. Any process, any object in Salesforce.
Flowdometer: set timeline SLAs for Intercom data in Salesforce See the Flowdometer Demo
Free Tools for This App:
Intercom
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Demo
Intercom
An all-new Intercom - YouTube
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Substitutes and Compliments
Related Apps
Apps in related Categories
[Wrangle
Free
[Jira
$14/user/month
[Drift
(Tiered) ~$1,500 (Discount secured for MuseOps customers)
[Slack
$6.67/user/mo
Lessons Learned in Software
From Our Blog:
Same-Org Salesforce REST API Authentication In 2GP Managed Packages: FAQ For ISV Developers Using External Client App, Named Credential, External Credential, And Subscriber Setup
A practical FAQ for Salesforce ISV developers building 2GP managed packages that need to call the subscriber org’s own REST API. Learn what authentication patterns actually survive deploy, packaging, install, and runtime validation—and why common approaches like Named Credentials often fail in this scenario.
Where is your team’s bottleneck?
Finding bottlenecks in Salesforce is easy with Flowdometer, a free tool for time tracking and setting SLAs in Salesforce.
When in doubt, focus on process breakdowns
If you're not sure where to start with a dysfunctional team, start with repetitive work. Figure out how things are supposed to work, and where they aren't happening this way.